1. Who We Are

Tejas Life & Health (“we,” “us,” or “our”) is a registered DBA (Doing Business As) of Tejas Life & Health Insurance, a licensed insurance agency located at 3002 Holly Rd, Corpus Christi, TX 78415. All services, communications, and operations are provided by Tejas Life & Health Insurance under the Tejas Life & Health brand. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit tejaslifehealth.com, book an appointment, communicate with us, or use any of our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information you provide to us

• Contact details such as your first and last name, email address, mobile or landline phone number, and mailing address or ZIP code.
• Appointment details you submit through our booking calendar, including preferred date and time.
• Information you choose to share to help us review insurance options, such as date of birth, current coverage, doctors, prescriptions, and coverage goals.
• Your communication preferences and consent records, including SMS opt-in status and the date and time consent was given.

Information collected automatically

• Device and usage data such as IP address, browser type, pages visited, referring website, and the date and time of your visit.
• Information collected through cookies, pixels, and similar technologies (see Section 6).

3. How We Use Information

• To schedule, confirm, and remind you of consultations and appointments.
• To respond to your questions and provide customer service.
• To review and explain Medicare, life, health, and ancillary insurance options we offer in your area, and to assist with applications and enrollment when you request it.
• To send communications you have consented to, including transactional messages and, where you have opted in, marketing messages.
• To maintain records required by law, insurance carriers, and regulators, including records of your consent.
• To operate, secure, and improve our website and Services.

4. Text / SMS Messaging Policy (A2P 10DLC / TCPA / CTIA)

4.1 Program Description

If you opt in, you may receive text messages from Tejas Life & Health (a DBA of Tejas Life & Health Insurance), including transactional messages (appointment confirmations, reminders, enrollment status, and customer service follow-ups) and, only with your separate express consent, promotional messages (plan information, enrollment period reminders, educational content, and offers related to Medicare, life, and health insurance).

4.2 Consent

By providing your mobile number and checking the applicable consent box, you provide express written consent to receive text messages, which may be sent using an automated system. Consent is collected through clear, unchecked, optional checkboxes. Consent is not a condition of purchase, enrollment, or any service.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services.

4.4 Fees

Message and data rates may apply. Contact your wireless carrier for details about your plan.

4.5 Opt-Out

You may opt out at any time by replying STOP to any message. After you send STOP, you will receive one final message confirming you have been unsubscribed. You may also opt out by contacting us at [email protected] or (361) 633-6995.

4.6 Help

Reply HELP for help, or contact us at [email protected] or (361) 633-6995.

4.7 Mobile Information Sharing

4.8 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

5. How We Share Information

We do not sell your personal information. We may share information only as follows:

• Insurance carriers: When you ask us to help you apply for or enroll in a plan, we share the information required to process that application with the applicable carrier.
• Service providers: With vendors that help us operate our Services (for example, CRM, scheduling, messaging, hosting, and compliance providers), solely to provide those services to us and subject to confidentiality obligations. This does not include sharing mobile information for marketing purposes, as described in Section 4.7.
• Legal and regulatory requirements: When required by law, subpoena, court order, or request from a government or insurance regulatory authority, or to protect our rights and the safety of others.
• Business transfers: In connection with a merger, sale, or transfer of our business, subject to this Privacy Policy.

6. Cookies & Tracking

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some features may not work properly.

7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to provide our Services and to meet legal, regulatory, and carrier record-keeping requirements.

8. Your Choices & Rights

• Opt out of text messages at any time by replying STOP.
• Unsubscribe from emails by using the link in any email or contacting us.
• Ask to be placed on our internal Do Not Call list by contacting us.
• Request access to, correction of, or deletion of your personal information, subject to legal and regulatory retention requirements, by emailing [email protected].

9. Children’s Privacy

Our Services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18.

10. Medicare Disclosures

Tejas Life & Health (a DBA of Tejas Life & Health Insurance) is a licensed insurance agency. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE (1-800-633-4227) to get information on all of your options. Not connected or affiliated with any United States Government or State agency. This is a solicitation for insurance. A licensed insurance agent may contact you.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated “Last Updated” date.

12. Contact Us

Tejas Life & Health Insurance, doing business as Tejas Life & Health
3002 Holly Rd
Corpus Christi, TX 78415
Phone: (361) 633-6995
Email: [email protected]